Shipping Policy

Processing Time

All orders are processed and dispatched within 24 hours of being placed, excluding weekends and public holidays. You will receive a confirmation email with your tracking number once your order has been shipped.

Domestic Shipping (Australia)

We ship all domestic orders via Australia Post. The following shipping options are available at checkout:

  • Regular shipping — free on all orders of 2 or more Flow Keys. Available as a paid option on single key orders. Estimated delivery 2-8 business days.
  • Express shipping — free on all orders of 3 or more Flow Keys. Available as a paid upgrade on all other orders. Estimated delivery 1-3 business days.

All domestic orders include tracking. You will receive a tracking number via email once your order has been dispatched.

International Shipping

We ship internationally to most countries via Australia Post International Standard. International shipping rates are calculated at checkout based on your location.

  • International Standard — estimated delivery 6-20 business days depending on destination.

All international orders include tracking. Please note that international delivery timeframes are estimates and may vary due to customs processing and local postal services.

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs authority before placing an order if you are unsure about applicable charges.

Order Tracking

All orders include a tracking number which will be sent to your email once your order has been dispatched. You can use this number to track your order via the Australia Post website at auspost.com.au or your local postal service for international orders.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please allow a few additional business days before contacting us. If your order appears to be lost, please contact us at support@tapintoflow.co so we can investigate and resolve the issue through a refund or replacement depending on the situation.

Contact

If you have any questions about your order or our Shipping Policy, please contact us at support@tapintoflow.co.