Refund Policy
Our Guarantee
We offer a 60-day satisfaction guarantee on all Flow Key purchases. If you are not completely satisfied with your purchase within 60 days of delivery, please contact us at support@tapintoflow.co and we will make it right.
Eligibility
We offer two types of returns:
- Satisfaction returns — if the Flow Key is not helping you achieve your focus goals, you are eligible for a full refund within 60 days of delivery. As this type of return assumes you have used the product, original packaging is not required. The product must be returned in reasonable condition and free from damage caused by misuse. Return shipping costs are the responsibility of the customer.
- Unopened returns — if you have not used the product and wish to return it, the item must be in its original unused condition and packaging within 60 days of delivery. Return shipping costs are the responsibility of the customer.
In both cases you will need your receipt or proof of purchase. Items sent back without first requesting a return will not be accepted. We cannot accept returns on sale items or gift cards.
Damaged or Faulty Products
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. If your Flow Key arrives damaged or is not functioning as intended, we will cover return shipping costs and provide a full refund or replacement at our discretion.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.
How to Request a Refund
To initiate a return or refund, please contact us at support@tapintoflow.co with:
- Your order number
- A description of the reason for your return
We will respond within 48 hours and provide instructions for returning your product. Once we have received and inspected your return we will notify you whether your refund has been approved. If approved, refunds will be processed within 10 business days to your original payment method. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@tapintoflow.co.
Contact
If you have any questions about our Refund Policy, please contact us at support@tapintoflow.co.